Can
I track my order online?
YES! Our website features real time order tracking.
You can track your order to obtain the latest status,
shipping information, etc.
- A confirmation email will be sent to you upon successful
completion of the checkout process.
- A second email with your invoice including
shipping charges will be sent out after the shipment
has been sent out through UPS. The receipt of
the first e-mail order confirmation does not constitute
the acceptance of an order or a confirmation of
an offer to sell. You may receive a call from
Flip Flop Express to confirm your order.
Is
there a place where I can get customer service?
YES! You can call 1-(877) 978-7588 or you can write
an email to
info@flipflopexpress.com
Where
can I learn more about shipping and handling?
- All orders received Monday through Friday before
12:00PM PST will be shipped out the same day.
All orders received after 12:00PM PST will be
shipped out the next day. Friday through Sunday
will be shipped out on the following Monday. Exception
applies to the National Holidays and special circumstances.
- All orders are shipped via USPS
Parcel post, unless
otherwise requested.
- Delivery time is between 2 to 7 business days
from the time your package is shipped, dependent
on USPS shipping schedule.
- Business day delivery service excludes Holidays
& Weekends.
- Once your order has been shipped, a confirmation
e-mail with your tracking number will be sent.
- Flip Flop Express
is not liable for the lost packages that are uninsurable.
- Lost Parcels: Flip Flop Express is not responsible
for the lost/missing insured parcels during the
transportation. In case of such an event that
the insured parcel is missing or lost, Flip Flop
Express will submit the insurance claim for the
customer. Flip Flop Express cannot credit customer's
account until the insurance claim is successfully
resolved, and Flip Flop Express receives the fund
from the shipper. Also, the shipping charge for
the lost parcels is excluded from the insurance
coverage, and Flip Flop Express cannot credit/refund
the original shipping charge. Please note that
the USPS shipment policy requires a 60-day waiting
period before submitting for an insurance claim.
- Please note: If incomplete and inaccurate address
is provided, USPS will hold packages an extra day
at the destination. Under the circumstances, USPS
charges the extra shipping costs to the shipper
Flip Flop Express) for the Address Correction
Service. Flip Flop Express reserves the right
to charge customer $8.00 to cover the expense
incurred by the incomplete/inaccurate shipping
address provided by the customer. The extra charge
by Flip Flop Express on customer's credit card
account may show up after 4 to 6 weeks from the
order date due to the USPS billing cycle. It is
customer's responsibility to provide the accurate
shipping address at the time of order to eliminate
the unnecessary shipment delay and the additional
charges.
What
is your return policy?
Flip Flop Express is committed
to customer satisfaction. If you receive merchandise
that you are unhappy with for any reason, simply
return it to Flip Flop Express
within 90 days, in
the condition that you received it,
and you will receive a cash refund. After 90 days
and up to 365 days we will issue an
online e-Gift Card that
never expires, redeemable at FlipFlopExpress.com
in the amount equivalent to the
item value.
No returns or exchanges on SALE items!
We want you to love what you ordered. If something
is not right please follow the directions below
to make a return or exchange.
Three Simple
Steps
1. Complete the Return & Exchange Form on
your packing slip / Invoice (provided to you in
the original packaging) and enclose with
your return merchandise. To Download
a copy of the form
Click here
2. Pack all items with your invoice in a secure
carton or reuse the original packaging.
3. Take
your package to the Post
Office, UPS or your favorite
Currier.
4. Ship to:
FLIP FLOP EXPRESS RETURNS
ORDER#__________,
12089
LOPEZ CANYON RD, SPC
107
SYLMAR, CA 91342
*Return postage
is customer's responsability. Please use a trackable,
insured shipping method.
Original shipping and handling charges are not refundable.
The amount will be deducted from the original amount
billed and the remaining balance will be credited
to the original credit card.
*Please allow approximately two to
three weeks for the processing of your return. Your
issuing bank may take an additional billing cycle
to apply the credit to your card.
*Flip Flop Express is not responsible
for customer returns that are not received.
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